What are AI agents?
An AI agent is a system that can work towards a given goal in multiple steps and use tools to do so. These may include searching for information or calling an API. The application and its permissions determine which actions it is allowed to perform independently.
AN EXAMPLE IN PRACTICE
Where you might encounter it
An agent is asked to prepare a quotation. It reads the request, searches for product information, and creates a draft. Sales sends the quotation only after reviewing it; the agent is not allowed to change prices on its own.
Why does this matter for your business?
AI agents can support several related work steps. The value comes from a well-defined task and reliable integration with your existing systems.
When is ordinary automation enough?
If every step is clearly defined, Workflow automation is often easier to operate. An agent may be useful when intermediate steps need to be chosen based on the situation. Greater autonomy requires greater oversight.
Frequently asked questions
Does an agent always work fully autonomously?
No. You can configure it to gather information and make suggestions while people approve certain steps. This type of oversight is called Human in the Loop.
Can an agent access everything in my systems?
It should only be given the access it actually needs for its task. Permissions are restricted technically, not solely through a text instruction.
What to keep in mind
- Limit tools and permissions to the task.
- Require approval for actions that make changes.
- Make errors, interruptions, and completed steps traceable.
Further sources
From NetzTurm Decode. Clear explanations for your business.